Frequently Asked Questions
Below are answers to our most commonly asked questions.
1. How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery times:
- United States: 3–7 business days
- International: 7–14 business days
Tracking information will be emailed once your order ships.
2. How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
If you haven’t received it, please check your spam folder or contact us at:
3. Can I cancel or change my order?
Orders can be cancelled within 12 hours of purchase.
After this time, orders may already be processed and cannot be changed or cancelled.
4. What is your return policy?
We offer a 30-day return policy from the date of delivery.
Items must be unused and in original condition.
Please contact us before returning any item.
Full details can be found on our Refund Policy page.
5. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
6. What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
We will resolve the issue as quickly as possible.
7. Why hasn’t my tracking updated?
Tracking updates may take 24–48 hours to appear after shipment.
Carrier delays can occasionally occur, especially during peak seasons.
If tracking hasn’t updated after 3 business days, please contact us.
8. Is my payment secure?
Yes. All payments are processed through secure, SSL-encrypted payment gateways.
We do not store your full credit card information.
9. Do you offer refunds?
Yes. Refunds are issued to the original payment method once the returned item has been received and inspected.
Refund processing may take 5–10 business days depending on your payment provider.
10. How do I contact customer support?
You can reach us at:
📧 support@cazmora.com
Mon–Fri | 9AM–5PM EST
We typically respond within 24 hours.