Refund Policy
At Cazmora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must provide proof of purchase
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if used or damaged after delivery.
Return Process
To initiate a return, please contact us first at:
Please do not send items back without contacting us first.
Unauthorized returns may not be accepted.
Once your return request is approved, we will provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue.
We will resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this time, your order may already be processed and cannot be cancelled.
Chargebacks & Disputes
We encourage customers to contact us before opening a chargeback or payment dispute.
Our support team is always happy to resolve any issue quickly and fairly.
Need Help?
📧 support@cazmora.com
Mon–Fri | 9AM–5PM EST
We stand behind our products and are committed to making things right.